Car Finance Claims2024-05-09T06:34:51+00:00

Car Finance Claims

Welcome to – Your Guide to Understanding Car Finance Claims in the UK

Understanding Car Finance Claims

Welcome to, the go-to online resource for anyone navigating the complex world of car finance claims in the UK.

This website is designed to provide you with comprehensive, reliable, and up-to-date information that helps you understand your options and rights when it comes to car finance agreements, and what your next steps could be.

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PCP Claims

Personal Contract Purchase (PCP) claims are a popular form of finance and a major area of interest for those seeking car finance claims. If you’re concerned that you might have been mis-sold a PCP agreement or are facing unexpected costs, we offer a wealth of resources to explore your potential claims and next steps.

Check out our dedicated PCP claims section for more information.

HP Claims

For those with Hire Purchase (HP) agreements, our insightful articles and guides break down the specifics, helping you identify when and how you can make a claim if you believe you have been unfairly treated or mis-sold HP finance.

If you’re interested in making a claim against your Hire Purchase car finance provider, then check out our dedicated HP Car Finance Claims section of the site.

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Mis-Sold Car Finance Claims

Understanding the reasons behind mis-sold car finance can be crucial in deciding to whether you are eligible or want to pursue a car finance claim. In this section, we detail common scenarios, from insufficient information to high-pressure sales tactics, ensuring you’re well-informed about the warning signs and helping you gauge whether you think you are eligible to make a mis-sold car finance claim.

Mis Sold Car Finance Claims Case Studies

The Financial Ombudsman provides several case studies of those who have made claims regarding car finance. In this section, we take a look at some of these case studies.

Car Finance Claims Case Studies
Car Finance Claims

UK Car Finance Companies

Get familiar with the UK car finance companies landscape through our comprehensive directory, and keep up to date with the latest claims against specific car finance providers in the UK.

We cover a range of providers, giving you a snapshot of the market and the latest news in relation to car finance claims.

Mis-Sold Car Finance Information

The aim of this site is to provide with the information, education and tools you need to gain a better picture of your potential car finance claim. Arming you with the knowledge and ability to take your legitimate car finance claim forward.

This website works as a hub of knowledge and news, keeping you up to date, informed and educated on your rights and helping you take potential action should you have a legitimate car finance claim.

Why are people making car finance claims?

You may be wondering why you’re hearing so much about car finance claims all of a sudden.

In January 2024 the FCA announced it was investigating car finance companies and dealerships after it came to light that companies were falsely rejecting complaints. This announcement has opened the door for potential claims by consumers.

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What are your options to make a car finance claim?

If you are eligible to make a claim against your car finance provider, you have multiple options available. You could use a solicitor, a claims management company, or attempt to make the claim yourself. Each option has its pros and cons which should be weighed carefully.

Types of Car Finance Affected

Car finance claims can arise in various types of consumer finance agreements. The main types of finance indicated are Hire Purchase (HP) and Personal Contract Purchase (PCP).

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Car Finance Claims FAQ


Some Frequently Asked Questions that consumers may have regarding making a car finance claim.

Car finance claims involve seeking redress or compensation related to issues or disputes arising from car finance agreements. Issues may include mis-selling, affordability, faulty cars, or unfair charges.

Any consumer who has taken out finance to purchase a car, such as through Hire Purchase (HP), Personal Contract Purchase (PCP), a credit card, or a personal loan, and believes they have grounds for complaint can make a claim.

You can make a claim if you believe the finance agreement was mis-sold, the car is of unsatisfactory quality, you were misled about the terms, or if you faced unfair and unreasonable charges.

The Consumer Rights Act 2015 ensures your right to a car that is of satisfactory quality at the time of supply. If the car doesn’t meet this standard, you may have a claim against the finance provider.

Section 75 of the Consumer Credit Act 1974 can play a pivotal role when you’ve used a credit card or loan to finance your car purchase, allowing you to claim against the finance provider if there’s a breach of contract or misrepresentation by the seller.

Yes, if commissions were not adequately disclosed to you or there was misrepresentation about the finance agreement, you might have a valid car finance claim.

If you’re experiencing financial difficulty and can’t afford repayments, it’s important to contact your finance provider immediately. You may be able to make a claim if the finance was unaffordable from the outset.

To start a claim, gather all relevant documentation and evidence of your communications with the finance provider or car dealer. Then, contact a legal advisor or the finance provider directly to lodge a complaint.

You’ll need the credit agreement, any information provided about the car and its costs, communication records with the dealer or finance provider, and evidence of any faults or issues with the car.

If your claim is rejected by the finance provider, you can escalate the matter to the Financial Ombudsman Service for an independent review and potential resolution.

Accurate as of 23/1/24

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