Introduction to Car Finance Claims

Navigating the intricacies of car finance agreements can sometimes lead to situations where you might need to make a claim against your agreement due to disputes or discrepancies. Whether it’s a matter of unfair charges, mis-sold agreements, or another financial grievance, understanding your options to seek resolution is crucial.

Car finance claims can be complex, and the process might feel daunting, but being informed about your rights and the potential paths you can take is the first step towards resolving any issues you encounter. In this blog post, we will outline the most common approaches individuals can take when making a car finance claim – from seeking the expertise of a solicitor, enlisting the services of a claims management company, to taking the reins and managing the claim yourself.

The course of action you choose should be tailored to your individual needs, your willingness to engage in the process, and the complexity of your claim. Knowing your options will empower you to make an informed decision, ultimately increasing your chances of a satisfactory outcome. Let’s dive into the potential routes you can explore when faced with a car finance claim.

Engaging a Solicitor


When it comes to making a car finance claim, enlisting a solicitor can provide you with a significant advantage. Solicitors are qualified legal professionals who can advise you on your legal position, represent you in negotiations with finance companies, and, if necessary, in court proceedings.


  • Expert Legal Advice and Representation: Solicitors bring a wealth of legal knowledge to the table. They can help to interpret complex contract clauses and identify any breaches of consumer protection laws.
  • Handling of Complex Legal Matters: If your claim involves intricate legal issues, a solicitor’s expertise is invaluable in navigating these complexities.
  • Peace of Mind from Professional Guidance: With a solicitor, you have the reassurance that your claim is being managed by an expert. This can reduce stress and allow you to focus on other aspects of your life.


  • Potential High Costs and Fees: Legal services can be expensive, with costs varying depending on the complexity of the claim and the solicitor’s fee structure.
  • Finding a Solicitor with the Right Expertise: It’s essential to find a solicitor who has experience with car finance claims, as this field requires specific knowledge of financial regulations and consumer law.

What to Consider

  • The Seriousness of Your Claim: For substantial claims or those with significant legal intricacies, the cost of a solicitor may be justified.
  • The Potential Cost-Benefit Analysis: Consider the potential financial recovery against the cost of legal fees to determine if engaging a solicitor is economically sensible for your situation.
  • Solicitors’ Specialisation in Financial Claims: Research and choose a solicitor who specialises in financial disputes to ensure they have the appropriate expertise to handle your claim effectively.

Selecting the right legal professional to assist with your car finance claim is a crucial decision that can significantly impact the outcome. It is advisable to consult with several solicitors to discuss your case and understand their fee structures before making a commitment.

Using a Claims Management Company (CMC)


Claims management companies (CMCs) are businesses that offer to manage compensation claims for individuals who believe they have been wronged financially. In the context of car finance claims, CMCs can take on the work of compiling and presenting your case to the finance provider, often using their experience in similar claims to seek a resolution on your behalf.


  • They Handle the Claim on Your Behalf: CMCs can take the burden off your shoulders, managing the entire claim process from start to finish.
  • Often No Upfront Fees (No Win, No Fee Agreements): Many CMCs operate on a ‘no win, no fee’ basis, meaning you won’t have to pay unless your claim is successful.
  • Experience in Managing Similar Claims: CMCs typically have a history of dealing with car finance claims, giving them the advantage of knowing the common pitfalls and best practices.


  • Percentage of Compensation May Be Taken as a Fee: If your claim is successful, CMCs often take a portion of the compensation as their fee, which can be a significant percentage.
  • Some CMCs May Lack the Legal Depth of a Solicitor: While experienced in claims management, CMCs may not have the same level of legal expertise as a qualified solicitor, which could affect complex cases.

What to Consider

  • The Reputation and Success Rate of the CMC: Researching the CMC’s track record can give you an indication of their effectiveness in handling claims similar to yours.
  • Understanding the Fee Structure and Agreements: Before engaging a CMC, ensure you fully understand their fees, including any hidden costs, and the terms of their service agreement.
  • The Level of Involvement and Control You Wish to Maintain: Consider how much control you want over your claim. With a CMC, you may be less involved in the process, which can be both a benefit and a drawback depending on your personal preference.

When considering a CMC for your car finance claim, it’s important to do your homework and choose a company that is reputable and aligns with your expectations. Always read the fine print and ensure you are comfortable with their approach and fees before proceeding.

Option 3: The Do-It-Yourself Approach


For some individuals, managing a car finance claim independently is a preferred option. This do-it-yourself (DIY) route entails taking personal responsibility for the entire claims process, from gathering evidence to negotiating with the finance company. It provides an opportunity to advocate for oneself without intermediary assistance.


  • Avoidance of Additional Fees: By handling the claim yourself, you avoid the costs associated with hiring a solicitor or a claims management company.
  • Full Control Over the Claims Process: The DIY approach allows you to maintain complete control over every step of your case, from the narrative presented to the settlement terms negotiated.
  • The Satisfaction of Self-Advocacy: There is often a sense of accomplishment and empowerment that comes from successfully managing and resolving a claim on your own.


  • Time-Consuming Research and Claim Management: Managing a claim requires a significant investment of time to understand the process, prepare documentation, and correspond with relevant parties.
  • Risk of Non-Compliance with Legal Procedures: Without legal expertise, there is a risk of making mistakes that can affect the outcome of your claim, such as missing deadlines or failing to provide necessary evidence.
  • Potentially Lower Success Rate Without Expertise: Professionals have the experience and knowledge that can increase the chances of a successful claim; without this, you may face challenges that could compromise your case.

What to Consider

  • Your Ability to Understand Legal and Financial Jargon: Assess whether you have the capability to comprehend the legal and financial terms involved in your agreement and the claims process.
  • Availability of Time and Resources to Dedicate to the Claim: Consider if you can afford the time and have the necessary resources, such as access to legal documents and advice, to properly manage the claim.
  • Access to Reliable, Accurate Information and Resources: Ensure you have, or can obtain, all the relevant information and resources needed to support your claim, including understanding regulatory frameworks and consumer rights.

Taking the DIY approach to manage your car finance claim can be rewarding but requires consideration, preparation, and a willingness to learn. If you decide to pursue this path, make sure you thoroughly research the process, stay organised, and seek guidance when necessary to enhance your chances of a favourable outcome.

Conclusion: Choosing Your Path in Car Finance Claims

In the journey of managing a car finance claim, there are three primary routes you can consider:

  1. Engaging a Solicitor: This option provides you with expert legal advice and representation, handling of complex legal matters, and peace of mind from professional guidance. However, it’s essential to weigh the potential high costs and the need to find a solicitor with the right financial claims expertise.

  2. Using a Claims Management Company (CMC): A CMC can manage the claim on your behalf, often with no upfront fees and a wealth of experience in similar cases. Keep in mind that fees will be deducted from your compensation if successful, and the level of legal expertise may not match that of a solicitor.

  3. The Do-It-Yourself Approach: Managing the claim independently avoids additional fees, gives you full control of the process, and offers the satisfaction of self-advocacy. The drawbacks include the time investment required, the risk of errors in legal procedures, and potentially a lower success rate without professional expertise.

The importance of choosing the right path cannot be overstated. Your decision should be based on your unique circumstances, capabilities, and the complexity of your claim. It’s crucial to consider factors such as legal knowledge, available time, resources, and personal confidence in managing such matters.

If you’re ever unsure about the best course of action for your car finance claim, don’t hesitate to seek further advice. There are numerous resources available, from legal advisors to consumer rights organisations, that can provide you with the necessary information to make an informed decision. Remember that being well-informed is the first step towards a successful resolution in any financial claim.

Final Thought

Embarking on the process of a car finance claim can undoubtedly be a challenging endeavour. Yet, it’s important to remember that with the right support and knowledge, you can navigate through it successfully. Whether you choose to work with a solicitor, enlist the services of a claims management company, or take on the claim yourself, each path offers its own set of advantages. By fully understanding these options and leveraging the resources at your disposal, you can make confident and informed decisions every step of the way.

Remember, knowledge is power. Take the time to educate yourself on your rights, the intricacies of your claim, and the procedures involved. And while the process may seem daunting at first, many have gone before you and emerged victorious, thanks to careful planning and informed choices. Your situation is unique, and the success of your claim will be as individual as you are. Keep a positive outlook, stay informed, and take decisive action.


Please note that the information provided on this website is for general informational purposes only and does not constitute legal or financial advice. For advice tailored to your specific circumstances, it is always recommended to consult with a professional advisor who can offer expert guidance based on a detailed understanding of your situation.

The information provided on is for general informational and educational purposes only. This site is not affiliated with any financial institutions or claims management companies, and does not provide financial, legal, or professional advice. The content of this site is not intended to be a substitute for professional advice. Always seek the guidance of a qualified professional with any questions you may have regarding a financial or legal matter. Please read our full disclaimer for more information.